Collection and InformationDock Floats Ltd. respects the privacy of our customers and visitors to our web site. We do not at anytime sell or share your information collected from our site to any company or individual. This privacy policy is to help our customers and visitors understand the way we execute business.
We collect and use this information to protect both your privacy as well as ours. Dock Floats Ltd.
www.dockfloatsltd.com will need to collect information from you as a customer in various links on our web site. This will insure a more convenient and faster way for you to continue on-line business with Dock Floats Ltd. each time you visit our web site.
On-line OrderingDock Floats Ltd. on-line ordering link will provide an on-line order form for our customers in which useful information is needed. All users requesting on-line orders will need to provide contact information such as name and/or business, email, and shipping address(s). Financial information will also be needed such as a credit card number including expiration date. Your order information is used only for processing payment and delivery of products. If by any reason your order transaction is unable to complete process, the information provided by you will be a means to quickly contact you in order resolve issues regarding your order.
Use of InformationIn addition to billing, Dock Floats Ltd. reserves the right to use your personal information for its own internal marketing purposes.
Electronic CommunicationsOur Special Offers And/or On-line ReportsTo all the highly appreciated customers of Dock Floats Ltd., you will periodically receive information on our existing and/or new products and services. We may also inform you of our special offers and updated reports. Dock Floats Ltd. highly respects our customers and offers the option to enjoy our communication information or opt-out at any time.
LinksWhile browsing our web site, you may be directed to other web sites. Dock Floats Ltd. is not responsible for the privacy practices of any other web site outside
www.dockfloatsltd.com. Please read the privacy policy/statement of any other web site.
Business TransitionsIf at any time Dock Floats Ltd. agrees to merge or sell, either in partial or in full, our customer's personal information may be transferred through to the then current business owner.
Legal ProcessWe will make every effort to preserve user privacy, however we may need to disclose personal information when required to by law, or it is deemed necessary to comply with a current judicial action, a court order or legal process served on our web site.
Protection When our users submit sensitive information on our site such as submitting an order form, that information is safe and secure on our web site on-line as well as offline. Please be aware when entering a secure page and entering personal information, there is a lock icon on the bottom of a web browser such as Netscape Navigator and Microsoft Internet Explorer. These icons will automatically secure and lock and only you will be personally safe while browsing our site. Most web sites, including ours, will reassure your protection when you identify the "lock" emblem.
Any and every order you make on-line will be transferred directly. Orders are restricted to our office and a hard copy shall always be on file. We also protect our users information while offline. We have the obligation to secure your information so only employees of Dock Floats Ltd. have access to the information with approval to only use it in regards to a specific task to serve our customers needs and requests and insure a great customer satisfaction experience.
Returns and Return Policy
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable]. These items are not eligible for return, refund or exchange.
Shipping
To initiate a return, please email us at dockfloatsshop@gmail.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 5115 Hudson Bend Rd., Austin, TX, 78734.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, there is a 25% restocking charge, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
If you have any questions concerning our web site or policy information please e-mail us at
sales@dockfloatsltd.com.
